31. (A), (B), (C)의 각 굵은 글씨에서 문맥에 맞는 낱말로 가장 적절한 것은?
Responses to survey questions are influenced by events, and we should consider this when reviewing the results of a survey. The reputation of an airline, for example, will be (A) damaged / recovered if a survey is conducted just after a plane clash. A computer company lost its reputation in company surveys just after major news coverage about a defect in its products. on the positive side, surveys by a beverage company about its image showed very (B) hostile / favorable public attitudes just after its massive investment in the Olympics. Consequently, surveys should be conducted when the organization is not in the news or connected to a significant event that may influence public opinion. In neutral context, a more (C) valid / biased survey can be conducted about an organization's reputation, products, or services. (126 words)
1) damaged ------ hostile ------ biased
2) damaged ------ hostile ------ valid
3) damaged ------ favorable ------ valid
4) recovered ------ hostile ------ biased
5) recovered ------ favorable ------valid